Newport Beach, CA, June 26, 2012 -- LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced it has partnered with Amazon to deliver global ITSM deployments in any of its 7 global datacenter locations with 99.999% availability and SAS 70 certification.
Existing AWS customers can simply choose the pre-configured LiveTime image and insert a license to get started. Existing LiveTime customers can also migrate to Amazon from a traditional on premise installation. All other customers will receive a private URL with their LiveTime installation and a simple monthly service fee with no long term contracts.
Every SaaS customer not only has their own URL but also an individual data store. There is no co-mingling of data and all information is stored securely and backed up to the Amazon Cloud for disaster recovery .
US Federal Government customers can also take advantage of Amazon's GovCloud infrastructure for highly secured deployments with specific regulatory and compliance requirements.
Servicing more than 5 million end users daily, LiveTime provides a natural progression from a standard Help Desk to a full service, management solution providing end to end lifecycle management of business services.
Available On Demand (SaaS) or On Premise (software , hardware or virtual appliance), LiveTime is based on open standards and supports any client web browser with native clients available for iOS. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com.