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AUSTIN, Texas, May 8, 2012 -- SugarCRM, the world's fastest growing customer relationship management (CRM) company, announces Epicom as Partner of the Month for May and is the only partner to receive the award three times. Epicom was recognized for its successful SugarCRM implementation and integrations with its customer TengoInternet, the largest wireless Internet provider in the outdoor hospitality industry.
"Epicom did a really good job of helping us focus on how we wanted to use Sugar. They helped us define the process flows and cover all the details. And through the migration they made sure we didn't lose any of our customer histories. That was a big thing," said TengoInternet CEO & Co-Founder Eric Stumberg.
SugarCRM started its Partner of the Month program in November of 2010 to recognize the achievements of its partners throughout the U.S. and overseas. Sugar's Partner of the Month recognition is awarded on a monthly basis to a partner that has delivered significant measurable results to a customer. Of the more than 100 North American SugarCRM partners, Epicom continues to stand out for its ability to deliver excellent work, as seen with its customer, TengoInternet.
When Tengo decided to migrate to SugarCRM, the main objective was to come up with a centralized platform that would seamlessly integrate all of its customer activity and data for easy, long-term management.
After working with Epicom on requirements gathering, consulting, and training, Tengo was up and running in just over a month with all of its information in one place.
With an integration to Quickbooks, TengoInternet saves an average of 30 hours per week with automated posting to the accounting system. Additionally, its integration to Twilio, a cloud communications platform used for voice, conference and SMS applications, saved thousands of dollars in personnel expenses within the first month with automated outbound customer communications.
During SugarCon 2012, Epicom was one of ten recipients of the Most Valuable Player award for the North American Region for 2011. Partners were nominated based on customer successes over the year and customer retention of 80 percent or higher. Epicom also received the Most Creative Marketer award for its marketing initiatives.
For more information about Epicom and its customer success stories, visit www.epicom.com or email firstname.lastname@example.org.