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Memo: Apple Probing Wi-Fi Issue in New iPads

Memo: Apple Probing Wi-Fi Issue in New iPads
April 5, 2012 11:39AM

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Hundreds of new iPad users have posted in Apple support forums and elsewhere, complaining about a loss of connectivity, slow transfer speeds and other transmission issues. The iPad issue appears to affect Wi-Fi only models, not the ones that also have 4G LTE capability, apparently due to additional reception capability in the 4G iPad models.

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The apparent Apple confirmation of Wi-Fi issues comes on the heels of a Consumer Reports recommendation earlier this week that a previously reported heating problem on the new iPad was not "a cause for concern." The non-profit testing organization and publication gave its top ranking of "recommended" to the tablet, and, in doing so, praised the speed of the device's 4G connectivity, among other features.

A few weeks after the iPhone 4's launch in the summer of 2010, CR announced that it could not recommend that device because it had confirmed a problem with the reception, a problem about which users had been complaining.

Apple had originally suggested that the signal-strength issue on the iPhone 4, which occurred when a user placed a hand or finger near the antenna on the lower left side of the device, was largely an optical illusion caused by faulty software that mistakenly showed more bars "than it should for a given signal strength."

But Consumer Reports wrote in its non-recommending review that "it's the company's responsibility to provide the fix -- at no extra cost to consumers." In a hastily called press conference following the Consumer Reports evaluation, Apple CEO Steve Jobs said it would offer a free bumper case to every iPhone 4 customer Relevant Products/Services, a refund for any case already purchased, or a full refund for the return of an undamaged iPhone 4.

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Tell Us What You Think
Comment:

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KittyMT:

Posted: 2012-05-28 @ 6:43am PT
This problem was so irritating, I got so fed up with it. I've searched endlessly on Google, in the hope that someone would figure out on how to solve this, once and for all... Finally I landed on a review of a case from Pong Research. They produce these really interesting cases that have an antenna in between layers of the back cover, which redirects and boost the wifi signals into/from the antenna built-in the iPad. this fixes the new iPad 3 poor wifi range .

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