On Wednesday, Hewlett-Packard rolled out the latest version of its Business Service Management software  suite. The new management solutions are aimed at customers dealing with the challenges associated with hybrid delivery models.
Rather than focusing strictly on the cloud , HP's BSM 9.0 works to streamline on-premise, off-premise, physical and virtual environments. The BSM 9.0 includes HP Business Availability Center 9.0, HP Operations Manager i 9.0; and HP Network Management Center 9.0. The promised result: Faster time to market and better agility with application investments.
As HP sees it, mismanaged hybrid delivery models are making IT environments more complex. That complexity raises both the risk and the cost for organizations that expected to lower risk and save money by adopting hybrid models.
"Virtualization is a great example of disruptive technology," said Paul Muller, a HP vice president. "We expect there to be at least a doubling in the number of virtual machines that are being consumed by IT by 2012. That's a big shift. That, combined with cloud computing and the consumerization of IT, marks a tipping point for many of our clients."
A New Run-Time Model
HP BSM 9.0 promises to improve IT operations by making it possible for staff to effectively manage application performance and availability to meet service-level agreements. HP BSM 9.0 offers a run-time service model that updates the complete run-time environment of the application service no matter where it's running. That gives operations staff a more accurate view of IT services, HP said, which reduces user impact and troubleshooting time.
BSM 9.0 also offers new collaboration capabilities that leverage Web 2.0 mashups to deliver actionable data across multiple interfaces, including mobile devices. The goal is to breed faster decision making and problem resolution. Then there's the automation piece. HP is automating the event resolution process to lower troubleshooting costs and drive productivity gains.
"When you make changes, it sometimes causes problems. About three-quarters of the problems are detected by end users within an organization," Muller said. "Then typically 20 people are involved in troubleshooting the problem because there are so many silos between physical, virtual, cloud, on-premise and off-premise applications. When you have hundreds of incidents a month, it gets costly. Automation is a key." (continued...)
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