|Cloud Rains Billion-Dollar Deals
A decade ago, cloud computing was a difficult concept to explain, let alone sell. Now the tech is spurring a high-stakes scramble to buy some of the early leaders in the cloud-computing movement.
|Avaya's New Outbound Contact Express
Avaya has announced new tools for midsize contact centers to help streamline proactive outbound customer calling. Avaya Outbound Contact Express comes as a self-contained hardware software solution.
|Salesforce Buys ExactTarget for $2.5B
In a move to bolster its digital marketing capabilities, Salesforce.com is making another blockbuster acquisition. The CRM platform developer has agreed to buy ExactTarget for $2.5 billion in cash.
|Avaya Boosting Customer Experience
A new study by independent research firm Aberdeen shows that companies using Avaya customer experience management solutions are showing a significant boost in performance and customer satisfaction.