Contact Centers
Are Robots Poised To Steal Our Jobs?

Are Robots Poised To Steal Our Jobs?
Over the next 10 years, a robot might steal your job right out from under you. Imagine, for example, how many call center jobs have already been eliminated thanks to artificial intelligence and automation.
Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
Barium Ferrite (BaFe) is the future of tape.
#1 endpoint backup is a big claim. Fortunately we can back it up.
Get real-time, cloud-based information services with Neustar.
Protect your network with APC Smart-UPS battery backup.
BMC's I.T. solutions unleash the power of your business.
Protect your data. Learn the top 10 endpoint backup mistakes.
Traditional backup is dead! Get the research report.
Get Up! Experts Say Move It or Lose It
There's a saying going around that sitting is the new smoking. It's a bit snarky and perhaps a none-too-subtle dig at those of us who spend a lot of time on our rear ends for work and pleasure.
Chief Customer Officers' Clout Grows
The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.
Call Center Training: Tips for Success
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
Avaya Pressing Hard on Cloud-Based UC
The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Google CEO Questions 40-Hour Week
We don't need to work so much, he says.
Why You Need To Hire a CCO
One reason: to increase the bottom line.
LiveOps CEO Talks Call Center Tech
Customer interaction like never before.
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