Contact Centers
A Look at Voiceprinting's Uses Today

A Look at Voiceprinting
Businesses and governments around the world are turning to voice biometrics, sometimes described as voiceprints, to replace passwords and fight fraud. Here's a look at this tech.
Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
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Banks Up Service with Dynamics CRM
Microsoft Dynamics CRM has become a strong presence in the financial sector, where banks are learning to leverage it for better customer relationship management and more personalized service.
Comcast To Reform Customer Service
Cable giant Comcast is taking steps to reform its customer service, reorganizing its executive team and promoting a top executive from its engineering group to oversee interactions with customers.
Infor Buys Cloud CRM App Saleslogix
Aiming to boost its CRM offerings, business application software and cloud services provider Infor has inked a deal to acquire Saleslogix’ cloud-based CRM application from Swiftpage.
Health Agencies Use Dynamics CRM
A number of health and human service organizations have turned recently to Microsoft Dynamics CRM to improve their customer service and case management abilities, while keeping costs in tow. Video Customer Support
Aiming for a better self-service option.
Video Enhances Customer Service
Smiling faces soothe, dazzle customers.
Are Robots Poised To Steal Our Jobs?
Yes perhaps, but more will be created.
Get Up! Experts Say Move It or Lose It
Sitting deemed a dangerous activity.
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