Contact Centers
Call Center Training: Tips for Success

Call Center Training: Tips for Success
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
Barium Ferrite (BaFe) is the future of tape.
#1 endpoint backup is a big claim. Fortunately we can back it up.
Get real-time, cloud-based information services with Neustar.
Protect your network with APC Smart-UPS battery backup.
BMC's I.T. solutions unleash the power of your business.
Protect your data. Learn the top 10 endpoint backup mistakes.
Traditional backup is dead! Get the research report.
Avaya Pressing Hard on Cloud-Based UC
The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.
Comcast Customer Service Fiasco
Comcast doesn’t like customer churn any more than any other company in any other industry. But one of its service agents crossed the customer retention line -- and the customer caught it all on tape.
Google CEO Questions 40-Hour Week
Digital technology has already revolutionized the mobile work environment. Will it do the same to the traditional workweek? Google co-founder and CEO Larry Page believes it could.
Why You Need To Hire a CCO
Wondering how chief customer officers are really impacting the bottom lines of their companies? The CCO Council says the bottom line CCOs focused on the customer are proving their worth.
LiveOps CEO Talks Call Center Tech
Customer interaction like never before.
Oracle Buys LiveLOOK Co-Browser
Aiming to improve customer service.
Salesforce Aims at Zendesk
Free offer to switch help desk systems.
Schneider Offers Prefab Power Modules
Flexibility for data center growth.
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