Contact Centers
'Skype for Business' To Replace Lync

Microsoft has announced that it will be rebranding its Lync enterprise communication platform as “Skype for Business” when it launches the next version of the software in the first half of 2015.
Resource Center
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CRM Boosts Govt Agencies' Service
Microsoft reports a growing number of health and human service organizations are using its Dynamics CRM to improve customer service and case management abilities, while keeping costs in line.
OpenStack Juno Focuses on Big Data
A new version of open-source cloud computing platform OpenStack is out. Juno features over 3,000 bug fixes, with upgrades to how it handles big data apps and network function virtualization.
A Look at Voiceprinting's Uses Today
Businesses and governments around the world are turning to voice biometrics, sometimes described as voiceprints, to replace passwords and fight fraud. Here's a look at this tech.
Salesforce Now Even More Mobile
As the use of mobile, anywhere, anytime apps continues to expand, is moving its platforms in the same direction with its new Sales Cloud1 and Service Cloud1 offerings.
Banks Up Service with Dynamics CRM
Becoming more customer-centric.
Comcast To Reform Customer Service
Acknowledges painful past interactions.
Avaya Pressing Hard on Cloud-Based UC
Provides easier, faster provisioning.
Infor Buys Cloud CRM App Saleslogix
Adding industry-specific functionality.
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