Contact Centers
CRM Boosts Govt Agencies' Service

CRM Boosts Govt Agencies
Microsoft reports a growing number of health and human service organizations are using its Dynamics CRM to improve customer service and case management abilities, while keeping costs in line.
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Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
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OpenStack Juno Focuses on Big Data
A new version of open-source cloud computing platform OpenStack is out. Juno features over 3,000 bug fixes, with upgrades to how it handles big data apps and network function virtualization.
A Look at Voiceprinting's Uses Today
Businesses and governments around the world are turning to voice biometrics, sometimes described as voiceprints, to replace passwords and fight fraud. Here's a look at this tech.
Banks Up Service with Dynamics CRM
Microsoft Dynamics CRM has become a strong presence in the financial sector, where banks are learning to leverage it for better customer relationship management and more personalized service.
Comcast To Reform Customer Service
Cable giant Comcast is taking steps to reform its customer service, reorganizing its executive team and promoting a top executive from its engineering group to oversee interactions with customers.
Infor Buys Cloud CRM App Saleslogix
Adding industry-specific functionality.
Health Agencies Use Dynamics CRM
To improve service and efficiency.
Desk.com: Video Customer Support
Aiming for a better self-service option.
Video Enhances Customer Service
Smiling faces soothe, dazzle customers.
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