Contact Centers
Comcast Customer Service Fiasco

Comcast Customer Service Fiasco
Comcast doesn’t like customer churn any more than any other company in any other industry. But one of its service agents crossed the customer retention line -- and the customer caught it all on tape.
FULL STORY
 
Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
Barium Ferrite (BaFe) is the future of tape.
#1 endpoint backup is a big claim. Fortunately we can back it up.
Get real-time, cloud-based information services with Neustar.
Protect your network with APC Smart-UPS battery backup.
BMC's I.T. solutions unleash the power of your business.
Protect your data. Learn the top 10 endpoint backup mistakes.
Traditional backup is dead! Get the research report.
Google CEO Questions 40-Hour Week
Digital technology has already revolutionized the mobile work environment. Will it do the same to the traditional workweek? Google co-founder and CEO Larry Page believes it could.
Why You Need To Hire a CCO
Wondering how chief customer officers are really impacting the bottom lines of their companies? The CCO Council says the bottom line CCOs focused on the customer are proving their worth.
LiveOps CEO Talks Call Center Tech
LiveOps has revolutionized the call center. Now, customer service agents can work from their home laptop as independent contractors, cutting overhead costs, while boosting customer service.
Oracle Buys LiveLOOK Co-Browser
The tech giant has signed an agreement to buy LiveLOOK for its cloud-based service technology that enables customer service and sales reps to guide customers through screens on the Web and via mobile devices.
Schneider Offers Prefab Power Modules
Flexibility for data center growth.
Avaya Expands Its Collaboration Pods
Unified communications as a service.
HP Invests $1B in Open Cloud
Launches Helion products, services.
Avaya Ends Network Waiting Game
Aims to help biz improve operations.
 More News & Special Reports advertisement