|Smart CRM: ShoreTel Taps Salesforce
What do you get when you integrate ShoreTel with Salesforce.com? More unified communications and the ability to align calling data with data already in your CRM system, for better business intelligence.
|Poor IRS Service Hurts Taxpayers
For the average taxpayer, the phone help waits are long and often futile: 39% of those who called the IRS last year simply hung up before their calls were answered, according to a scathing recent report.
|From Contact Center to Profit Center
Is your contact center an asset or expense? With the right strategy and tools, you can turn your contact center into a profit-producing asset that boosts sales and customer satisfaction at the same time.
|Customer Care Needs To Be Job #1
Fail. Fail. Fail. That's what plenty of customers said about their shopping experiences this past holiday season, and problems are just as common in the B2B world. Is it really so hard to provide top service?