Contact Centers
Are Robots Poised To Steal Our Jobs?

Are Robots Poised To Steal Our Jobs?
Over the next 10 years, a robot might steal your job right out from under you. Imagine, for example, how many call center jobs have already been eliminated thanks to artificial intelligence and automation.
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Resource Center
Wrong backup cloud could mean permanent loss of endpoint data
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Get Up! Experts Say Move It or Lose It
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Call Center Training: Tips for Success
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Avaya Pressing Hard on Cloud-Based UC
The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Google CEO Questions 40-Hour Week
We don't need to work so much, he says.
Why You Need To Hire a CCO
One reason: to increase the bottom line.
LiveOps CEO Talks Call Center Tech
Customer interaction like never before.
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