Data Storage Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
News & Information for Data Storage Professionals
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Saturday, April 19th 
24/7/365 Network Uptime!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Data Centers
Storage Solutions
Storage Networks
Data Storage Issues
Data Security
DST Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

DST Press Releases

Gen-E Launches Web-Based Self-Service Center

Gen-E Launches Web-Based Self-Service Center
October 17, 2012 9:00AM


Gen-E Launches Web-Based Self-Service Center to Enhance Customer Experience for Worldwide Social IT Process Automation Customer Base -- Webinar Offered on New Self-Service Center, New Portal Builds Upon Social ITPA Innovator's "Follow the Sun" Service and Support Model

Barium Ferrite Is The Future Of Tape: Barium Ferrite (BaFe) offers greater capacity, superior performance, and longer archival life compared to legacy metal particle (MP) tape. Click here to learn more.

Gen-E, a global IT process automation (ITPA) software company, today announced the availability of gen-E Access, a new self-service center for worldwide customers and partners that provides a centralized online location for accessing a wide range of gen-E Resolve Social ITPA essentials including software downloads and entitlement tracking information.

The new web-based gen-E Access platform offers customers a full range of features to better manage their gen-E products and services including:

  • Overview of Resolve software purchase history
  • Product searches
  • Overview of license entitlements
  • Preferences download
  • Account administration
  • Profile maintenance
  • Customized email preferences
  • User manuals and support information

"Gen-E Access makes self help and self service a cornerstone of our business, allowing us to provide an enhanced customer experience and deliver new and better ways for our customers to find and get what they need, when they need it," said Payal Kindiger, executive vice president of marketing and managed services for gen-E. "Of course, our Resolve service and support teams will continue to be on hand 24/7 to help guide our customers through important issues and upgrades."

With its global footprint expanding in the past year, gen-E has ramped up worldwide support efforts and has established a "follow the sun" model to ensure expeditious, round-the-clock response times for customers and partners, Kindiger said.

Best known for its market-leading Resolve family of ITPA software solutions, gen-E products deliver powerful automation and collaboration capabilities, along with dynamic knowledge management, to save time and reduce costs across applications such as customer care, service desk, OSS-BSS (operations support system/business support system) and event management. Deployed and integrated within multi-vendor, heterogeneous environments, Resolve provides broad-based, enterprise-class scalability and a vendor-neutral approach to automation, and is used by leading global financial services and transportation firms as well as communications service providers and other companies.

Gen-E Access and Resolve 3.3 Webinar Scheduled for October 16

To introduce gen-E Access and further explain recent Resolve 3.3 software updates as well as information on analytics and support services that are now available to customers, gen-E will hold a webinar on October 16 at 9 a.m. Pacific. Registration is now available for the webinar at https://www1.gotomeeting.com/register/157000728.

gen-E is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. The company's award-winning Resolve software breaks down traditional organizational and process constraints through an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve allows organizations to realize cost savings of as much as 200 percent within months of deployment. For more information, visit www.gen-e.com.

Tell Us What You Think
Comment:

Name:

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Michaels: Nearly 3M Cards Breached
  Heartbleed Could Cost Millions
  Malware Targets Facebook Users
  IBM Adds Disaster Recovery to SoftLayer
  How To Beat the Heartbleed Bug

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug leaked will come at a very hefty price.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Google Releases Chrome Remote Desktop App for Android
You're out on a sales call, and use your Android mobile device to grab a file you have back at the office on your desktop. That's a bit easier now with Google's Chrome Remote Desktop app for Android.
 
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 

Navigation
Data Storage Today
Home/Top News | Data Centers | Storage Solutions | Storage Networks | Data Storage Issues | Data Security | DST Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 Data Storage Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.