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Gen-E Launches Web-Based Self-Service Center

Gen-E Launches Web-Based Self-Service Center
October 17, 2012 9:00AM


Gen-E Launches Web-Based Self-Service Center to Enhance Customer Experience for Worldwide Social IT Process Automation Customer Base -- Webinar Offered on New Self-Service Center, New Portal Builds Upon Social ITPA Innovator's "Follow the Sun" Service and Support Model

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Gen-E, a global IT process automation (ITPA) software company, today announced the availability of gen-E Access, a new self-service center for worldwide customers and partners that provides a centralized online location for accessing a wide range of gen-E Resolve Social ITPA essentials including software downloads and entitlement tracking information.

The new web-based gen-E Access platform offers customers a full range of features to better manage their gen-E products and services including:

  • Overview of Resolve software purchase history
  • Product searches
  • Overview of license entitlements
  • Preferences download
  • Account administration
  • Profile maintenance
  • Customized email preferences
  • User manuals and support information

"Gen-E Access makes self help and self service a cornerstone of our business, allowing us to provide an enhanced customer experience and deliver new and better ways for our customers to find and get what they need, when they need it," said Payal Kindiger, executive vice president of marketing and managed services for gen-E. "Of course, our Resolve service and support teams will continue to be on hand 24/7 to help guide our customers through important issues and upgrades."

With its global footprint expanding in the past year, gen-E has ramped up worldwide support efforts and has established a "follow the sun" model to ensure expeditious, round-the-clock response times for customers and partners, Kindiger said.

Best known for its market-leading Resolve family of ITPA software solutions, gen-E products deliver powerful automation and collaboration capabilities, along with dynamic knowledge management, to save time and reduce costs across applications such as customer care, service desk, OSS-BSS (operations support system/business support system) and event management. Deployed and integrated within multi-vendor, heterogeneous environments, Resolve provides broad-based, enterprise-class scalability and a vendor-neutral approach to automation, and is used by leading global financial services and transportation firms as well as communications service providers and other companies.

Gen-E Access and Resolve 3.3 Webinar Scheduled for October 16

To introduce gen-E Access and further explain recent Resolve 3.3 software updates as well as information on analytics and support services that are now available to customers, gen-E will hold a webinar on October 16 at 9 a.m. Pacific. Registration is now available for the webinar at https://www1.gotomeeting.com/register/157000728.

gen-E is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. The company's award-winning Resolve software breaks down traditional organizational and process constraints through an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve allows organizations to realize cost savings of as much as 200 percent within months of deployment. For more information, visit www.gen-e.com.

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